{"id":2503,"date":"2020-02-20T09:18:32","date_gmt":"2020-02-20T08:18:32","guid":{"rendered":"http:\/\/www.a-giga.cz\/?page_id=2503"},"modified":"2020-03-14T09:31:05","modified_gmt":"2020-03-14T08:31:05","slug":"historie-a-budoucnost-a-giga","status":"publish","type":"page","link":"http:\/\/www.a-giga.cz\/?page_id=2503","title":{"rendered":"Historie a budoucnost A-GIGA"},"content":{"rendered":"

\"\"<\/h4>\n
Na historii a budoucnost spole\u010dnosti A-GIGA jsme se zeptali pan\u00ed majitelky V\u011bry Babi\u0161ov\u00e9.<\/div>\n
<\/div>\n

Jak V\u00e1s napadlo zalo\u017eit telemarketingovou spole\u010dnost?<\/h4>\n

\u0158ekl si o to v\u00fdvoj na trhu. Ji\u017e od roku 1996 spolupracujeme s telekomunika\u010dn\u00edmi oper\u00e1tory v oblasti akvizic nov\u00fdch z\u00e1kazn\u00edk\u016f a p\u0159i\u0161la chv\u00edle, kdy se telemarketing za\u010dal jevit jako vhodn\u00fd n\u00e1stroj. Na\u0161e klientela se postupn\u011b rozrostla i z jin\u00fdch segment\u016f.<\/p>\n

Zkusila jste si tak\u00e9 co obn\u00e1\u0161\u00ed pozice oper\u00e1tora?<\/h4>\n

Up\u0159\u00edmn\u011b, nezkusila. Nen\u00ed to v\u016fbec jednoduch\u00e1 pr\u00e1ce.<\/p>\n

Jak se m\u011bnil p\u0159\u00edstup lid\u00ed k telemarketingu v pr\u016fb\u011bhu?<\/h4>\n

J\u00e1 mysl\u00edm, \u017ee se ani v\u00fdrazn\u011b nem\u011bnil. V\u017edy existovali lid\u00e9, kter\u00e9 tento zp\u016fsob komunikace neoslovuje a pak naopak ti, kte\u0159\u00ed ho r\u00e1di p\u0159ijmou.<\/p>\n

Nyn\u00ed je telemarketing vn\u00edm\u00e1n sp\u00ed\u0161e negativn\u011b. Kde mysl\u00edte, \u017ee je hlavn\u00ed p\u0159\u00ed\u010dina?<\/h4>\n

Obecn\u011b s V\u00e1mi nemohu souhlasit. Ale samoz\u0159ejm\u011b, pokud je prov\u00e1d\u011bn zp\u016fsobem, kter\u00fd odporuje z\u00e1kon\u016fm a etick\u00e9mu kodexu, tak je to \u0161patn\u011b a tyto p\u0159\u00edpady se medializuj\u00ed.<\/p>\n

Je je\u0161t\u011b telemarketing v dob\u011b, kdy si lid\u00e9 st\u00e1le v\u00edc p\u00ed\u0161\u00ed a chatuj\u00ed, aktu\u00e1ln\u00ed?<\/h4>\n

P\u0159ed n\u011bkolika lety jsme si myslela, \u017ee u\u017e mu zvon\u00ed hrana. Ale aktu\u00e1ln\u00ed popt\u00e1vka na\u0161ich klient\u016f po na\u0161ich slu\u017eb\u00e1ch je prav\u00fdm opakem. Je po\u0159\u00e1d rozs\u00e1hl\u00fd z\u00e1kaznick\u00fd segment, kter\u00fd je na tento zp\u016fsob komunikace zvykl\u00fd a mysl\u00edm, \u017ee tomu tak bude i nad\u00e1le. A pokud jde o z\u00e1kaznickou p\u00e9\u010di, tam to plat\u00ed dvojn\u00e1sob, spousta lid\u00ed vy\u017eaduje lidsk\u00fd p\u0159\u00edstup.<\/p>\n

Je t\u011b\u017ek\u00e9 naj\u00edt t\u00fdm, kter\u00fd um\u00ed s lidmi mluvit lidsky a srozumiteln\u011b?<\/h4>\n

Ten t\u00fdm si mus\u00edte vytvo\u0159it a pro\u0161kolit. To je to z\u00e1sadn\u00ed know-how.<\/p>\n

Hled\u00e1te lidi s prax\u00ed z call center?<\/h4>\n

Na veden\u00ed t\u00fdm\u016f v\u011bt\u0161inou ano. Pokud jde o oper\u00e1tory, um\u00edme to nau\u010dit i ty bez praxe, pokud jsou komunikativn\u00ed.<\/p>\n

Na jak\u00fdch pracujete projektech a co m\u016f\u017eete dan\u00fdm uchaze\u010d\u016fm o pozici oper\u00e1tora nab\u00eddnout?<\/h4>\n

V sou\u010dasnosti jsou to zejm\u00e9na akvizi\u010dn\u00ed projekty v oblasti telekomunikac\u00ed a energetiky, ale domlouv\u00e1me tak\u00e9 nap\u0159.sch\u016fzky, \u00fa\u010dasti na semin\u00e1\u0159\u00edch.
\nKlient a projekt n\u00e1s mus\u00ed zaujmout. Oper\u00e1torovi m\u016f\u017eeme nab\u00eddnout p\u0159\u00edjemn\u00e9 pracovn\u00ed prost\u0159ed\u00ed v na\u0161ich pobo\u010dk\u00e1ch v Praze, Kladn\u011b a Lounech a dobr\u00e9 zach\u00e1zen\u00ed. Vych\u00e1z\u00edme vst\u0159\u00edc krat\u0161\u00edm pracovn\u00edm \u00favazk\u016f, co\u017e oce\u0148uj\u00ed zejm\u00e9na maminky s mal\u00fdmi d\u011btmi. N\u00e1\u0161 t\u00fdm je z 80 % ji\u017e mnoho let st\u00e1l\u00fd.<\/p>\n

Jak\u00e9 pozorujte top trendy v oblasti telemarketingu\/call center?<\/h4>\n

Ur\u010dit\u011b je to robotizace, o kter\u00e9 jsme ji\u017e mluvili. Um\u011bl\u00e1 inteligence zasahuje do v\u0161ech oblast\u00ed lidsk\u00e9 \u010dinnosti. Ale mysl\u00edm, \u017ee lidsk\u00fd p\u0159\u00edstup bude m\u00edt je\u0161t\u011b dlouho svou v\u00e1hu.<\/p>\n

Jak\u00e1 je va\u0161e vize a kde vid\u00edte budoucnost A-GIGA?<\/h4>\n

My u\u017e n\u011bkolik let propojujeme telemarketing se soci\u00e1ln\u00ed \u010dinnost\u00ed, aktivn\u011b pom\u00e1h\u00e1me soci\u00e1ln\u011b vylou\u010den\u00fdm dostat se na trh pr\u00e1ce. V tomto sm\u011bru budeme pokra\u010dovat, proto\u017ee n\u00e1m to d\u00e1v\u00e1 hlub\u0161\u00ed smysl.<\/p>\n

Co byste vzk\u00e1zala lidem co pracuj\u00ed na call centrech a co t\u011bm co o t\u00e9to pr\u00e1ci p\u0159em\u00fd\u0161l\u00ed?<\/h4>\n

P\u0159ij\u010fte se na n\u00e1s pod\u00edvat!<\/p>\n

Zaj\u00edm\u00e1 V\u00e1s v\u00edce informac\u00ed? Nev\u00e1hejte n\u00e1s kontaktovat zde<\/a> nebo telefonicky\u00a0413 034 721.<\/h4>\n<\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

Na historii a budoucnost spole\u010dnosti A-GIGA jsme se zeptali pan\u00ed majitelky V\u011bry Babi\u0161ov\u00e9. Jak V\u00e1s napadlo zalo\u017eit telemarketingovou spole\u010dnost? \u0158ekl si o to v\u00fdvoj na trhu. Ji\u017e od roku 1996 spolupracujeme s telekomunika\u010dn\u00edmi oper\u00e1tory v oblasti akvizic nov\u00fdch z\u00e1kazn\u00edk\u016f a p\u0159i\u0161la chv\u00edle, kdy se telemarketing za\u010dal jevit jako vhodn\u00fd n\u00e1stroj. Na\u0161e klientela se postupn\u011b rozrostla i z jin\u00fdch segment\u016f. Zkusila jste si tak\u00e9 co obn\u00e1\u0161\u00ed pozice oper\u00e1tora? Up\u0159\u00edmn\u011b, nezkusila. Nen\u00ed to v\u016fbec jednoduch\u00e1 pr\u00e1ce. Jak se m\u011bnil p\u0159\u00edstup lid\u00ed k telemarketingu v pr\u016fb\u011bhu? J\u00e1 mysl\u00edm, \u017ee se ani v\u00fdrazn\u011b nem\u011bnil. V\u017edy existovali lid\u00e9, kter\u00e9 tento zp\u016fsob komunikace neoslovuje a pak naopak ti, kte\u0159\u00ed ho r\u00e1di p\u0159ijmou. Nyn\u00ed je telemarketing vn\u00edm\u00e1n sp\u00ed\u0161e negativn\u011b. Kde mysl\u00edte, \u017ee je hlavn\u00ed p\u0159\u00ed\u010dina? Obecn\u011b s V\u00e1mi nemohu souhlasit. Ale samoz\u0159ejm\u011b, pokud je prov\u00e1d\u011bn zp\u016fsobem, kter\u00fd odporuje z\u00e1kon\u016fm a etick\u00e9mu kodexu, tak je to \u0161patn\u011b a tyto p\u0159\u00edpady se medializuj\u00ed. Je je\u0161t\u011b telemarketing v dob\u011b, kdy si lid\u00e9 st\u00e1le v\u00edc p\u00ed\u0161\u00ed a chatuj\u00ed, aktu\u00e1ln\u00ed? P\u0159ed n\u011bkolika lety jsme si myslela, \u017ee u\u017e mu zvon\u00ed hrana. Ale aktu\u00e1ln\u00ed popt\u00e1vka na\u0161ich klient\u016f po na\u0161ich slu\u017eb\u00e1ch je prav\u00fdm opakem. Je po\u0159\u00e1d rozs\u00e1hl\u00fd z\u00e1kaznick\u00fd segment, kter\u00fd je na tento zp\u016fsob komunikace zvykl\u00fd a mysl\u00edm, \u017ee tomu tak bude i nad\u00e1le. A pokud jde o z\u00e1kaznickou p\u00e9\u010di, tam to plat\u00ed dvojn\u00e1sob, spousta lid\u00ed vy\u017eaduje lidsk\u00fd p\u0159\u00edstup. Je t\u011b\u017ek\u00e9 naj\u00edt t\u00fdm, kter\u00fd um\u00ed s lidmi mluvit lidsky a srozumiteln\u011b? Ten t\u00fdm si mus\u00edte vytvo\u0159it a pro\u0161kolit. To je to z\u00e1sadn\u00ed know-how. Hled\u00e1te lidi s prax\u00ed z call center? Na veden\u00ed t\u00fdm\u016f v\u011bt\u0161inou ano. Pokud jde o oper\u00e1tory, um\u00edme to nau\u010dit i ty bez praxe, pokud jsou komunikativn\u00ed. Na jak\u00fdch pracujete projektech a co m\u016f\u017eete dan\u00fdm uchaze\u010d\u016fm o pozici oper\u00e1tora nab\u00eddnout? V sou\u010dasnosti jsou to zejm\u00e9na akvizi\u010dn\u00ed projekty v oblasti telekomunikac\u00ed a energetiky, ale domlouv\u00e1me tak\u00e9 nap\u0159.sch\u016fzky, \u00fa\u010dasti na semin\u00e1\u0159\u00edch. Klient a projekt n\u00e1s mus\u00ed zaujmout. Oper\u00e1torovi m\u016f\u017eeme nab\u00eddnout p\u0159\u00edjemn\u00e9 pracovn\u00ed prost\u0159ed\u00ed v na\u0161ich pobo\u010dk\u00e1ch v Praze, Kladn\u011b a Lounech a dobr\u00e9 zach\u00e1zen\u00ed. Vych\u00e1z\u00edme vst\u0159\u00edc krat\u0161\u00edm pracovn\u00edm \u00favazk\u016f, co\u017e oce\u0148uj\u00ed zejm\u00e9na maminky s mal\u00fdmi d\u011btmi. N\u00e1\u0161 t\u00fdm je z 80 % ji\u017e mnoho let st\u00e1l\u00fd. Jak\u00e9 pozorujte top trendy v oblasti telemarketingu\/call center? Ur\u010dit\u011b je to robotizace, o kter\u00e9 jsme ji\u017e mluvili. Um\u011bl\u00e1 inteligence zasahuje do v\u0161ech oblast\u00ed lidsk\u00e9 \u010dinnosti. Ale mysl\u00edm, \u017ee lidsk\u00fd p\u0159\u00edstup bude m\u00edt je\u0161t\u011b dlouho svou v\u00e1hu. Jak\u00e1 je va\u0161e vize a kde vid\u00edte budoucnost A-GIGA? My u\u017e n\u011bkolik let propojujeme telemarketing se soci\u00e1ln\u00ed \u010dinnost\u00ed, aktivn\u011b pom\u00e1h\u00e1me soci\u00e1ln\u011b vylou\u010den\u00fdm dostat se na trh pr\u00e1ce. V tomto sm\u011bru budeme pokra\u010dovat, proto\u017ee n\u00e1m to d\u00e1v\u00e1 hlub\u0161\u00ed smysl. Co byste vzk\u00e1zala lidem co pracuj\u00ed na call centrech a co t\u011bm co o t\u00e9to pr\u00e1ci p\u0159em\u00fd\u0161l\u00ed? P\u0159ij\u010fte se na n\u00e1s pod\u00edvat! Zaj\u00edm\u00e1 V\u00e1s v\u00edce informac\u00ed? Nev\u00e1hejte n\u00e1s kontaktovat zde nebo telefonicky\u00a0413 034 721.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2503","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/www.a-giga.cz\/index.php?rest_route=\/wp\/v2\/pages\/2503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.a-giga.cz\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.a-giga.cz\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.a-giga.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.a-giga.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2503"}],"version-history":[{"count":3,"href":"http:\/\/www.a-giga.cz\/index.php?rest_route=\/wp\/v2\/pages\/2503\/revisions"}],"predecessor-version":[{"id":2510,"href":"http:\/\/www.a-giga.cz\/index.php?rest_route=\/wp\/v2\/pages\/2503\/revisions\/2510"}],"wp:attachment":[{"href":"http:\/\/www.a-giga.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}